Online gambling & Casino FAQs

To new online casino players, the whole iGaming industry may appear more complex than it actually is. This is why we have this guide packed with all the important information you need to enjoy iGaming sessions the best way. The guide covers everything about staying safe while gaming online, how different bonuses and promotions work, and much more. The bottom line, our FAQs guide is the best source of information for all new players.

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Our expert team has been helping online casino players get the grips of the iGaming scene. We have also been helping players with finding the most generous sign-up bonuses and with navigating the iGaming community like a pro. Our expert team has dedicated a lot of time and effort to make sure that you get all the information you need. Our expert team has also invested a lot of energy into making sure that every single guide featured here is easy-to-understand, clear, and valuable.

Once you delve deeper into the world of online gambling, you will have some questions even if you are a more experienced player. This is why we have compiled this online gambling FAQs page so you have answers to all of your burning questions in one place.

To make it easier for you, our expert team looked all over the internet for the most frequently asked questions regarding online gambling. In the following sections, you have more information about Getting Started, Bonuses and Promotions, Casino Games, Licensing, Deposits and Withdrawals, and much more.

In order to find answers to your burning questions related to online gambling, check out our subheadings. If you have more questions, feel free to get in touch with us at any time. The team working behind the scene is more than happy to answer your questions or get your feedback. Also, your question may appear here if it helps other community members.

FAQ for Novices

Are online gambling activities legal?

Yes, every single online casino you find recommended here is regulated and licensed by reputable iGaming authorities. When looking for a new online casino, we always recommend you check local iGaming laws and regulations to make sure online gambling is perfectly legal.

What is the online gambling minimum legal age?

 This depends on your country of residence, but generally, the minimum legal age for online gambling is eighteen years old. At the same time, you must be at least twenty-one years old to engage in online gambling sessions in the USA.

How do I register for an account at an online casino?

To register for an account at an online casino that matches your gaming style, follow the link featured on the site to access the casino. Then, click on the Join Now or Sign-Up Button and follow the instructions.

Can I create multiple accounts at the same online casino?

No, it is impossible to create multiple accounts at the same casino using the same banking and personal info. Essentially, you can create and verify just one casino account at any given casino.

How do I get in touch with the casino’s customer care representatives?

Many casinos employ customer care services that operate around the clock. Generally, you can get in touch with customer care agents via phone, live chat, and email, and these options are usually accessible from the Help or Contact Us sections.

Am I allowed to have accounts at multiple iGaming sites?

Yes, you can be a registered member at multiple casinos, without any limitations. However, we do not recommend having many online casino accounts just because this makes it harder to stay within your budget and it is time-consuming.

Does my gaming device require high-speed Internet?

No, not really. For as long as your gaming device is connected to stable Internet, you will have no issues with your gaming sessions, even if your Internet connection is not the fastest. However, when playing live casino games, you require high-speed internet to play without interruption.

Games & Rules FAQ

Are free casino games accessible online?

Yes, every single online casino featured here lets you play casino games in free/demo play modes and this is essential for beginners to learn about the rules of their favorite games. Casinos featured here also let you benefit from bonus funds and free spins which can significantly boost your bankroll.

Can I boost my winning odds by incorporating different betting systems?

All casino games are based on luck. Essentially, incorporating betting systems does not work, especially in the long run and with luck-based games.

How does the Casino Edge work?

In the simplest terms, casino edge represents the average profit made the casino expects to make from every game. Also, every single online casino game comes with rules that favor the casino one way or another.  

How to find the best online casino games?

When it comes to finding the best online casino games, you need to take into account several different factors. Most importantly, you should look for games that match your gaming style and your budget. Online casino games come in many shapes and sizes, so there is a game for everyone.

Is card counting considered illegal?

Even though many people believe card counting is illegal, this is not true. While card counting is not something you want to do, it is not illegal. At the same time, card counting does not work when playing online casino games as cards are shuffled after each gaming round, regardless of which game you play.

How do live dealer casino games work?

Live casino games are played online against live dealers and not casino software, which is the case when playing RNG-powered games. In live dealer games, you also play against other players. Live dealer games feature the actual equipment and cards and all gaming sessions are streamed in real-time via advanced streaming technologies.

What is RTP in casino games?

RTP or Return to Player tells you the percentage of the funds invested in games that are given back to players. RTP rates are the opposite of the casino edge. For example, casino games that feature an RTP of around 97% feature a casino edge of around 3%.

How does RNG in casino games work?

RNG or Random Number Generator is a special algorithm that produces strings of completely random numbers and these random numbers generate random results. RNG software used in casino games also includes all the different gaming rules, winning combinations, and associated payouts. RNG is audited for fairness by third-party testing agencies.

How do progressive jackpots work?

The value of progressive jackpots increases every time a new real money bet is placed. Essentially, a certain percentage of every real money bet goes to the jackpot prize pool. When the jackpot is awarded to a lucky player, the jackpot resets to its original value.

Bonuses FAQ

Can I claim bonuses and promotions at every online casino?

Yes, registering at any online casino featured on this page makes you eligible for casino bonuses and promotions. Alongside offering sign-up bonuses, our recommended casinos also offer reload and loyalty rewards.

How do free spins bonuses work?

If you claim no deposit free spins bonuses, you do not invest anything. If you claim deposit free spins offers, you need to make a minimum qualifying deposit. Either way, with free spins bonuses, you can get to play certain slots for free.

How do match deposit bonuses work?

Online casinos that offer match deposit bonuses offer you a specific amount of bonus funds which are equal to a predetermined percentage of your initial deposit. For instance, if you claim a 100% match deposit bonus valued up to €100, you can get up to €100 in bonus money to play with.

How do VIP/Loyalty Programs work?

Loyalty/VIP Programs offer special bonuses and incentives to the most loyal players based on their VIP level. The more you spend the bigger your VIP level is. The vast majority of VIP Programs of this kind offer bonus chips, birthday bonuses, and even higher withdrawal limits, alongside other loyalty rewards.  

Can I refuse to take bonuses?

Yes, of course. While bonuses and promotions are the best way to boost your bankroll and extend your playing time, you are not forced to take bonuses and promotions.

What are playthrough requirements?

Most casino bonuses come attached with wagering requirements and these are in place to prevent bonus abuse. Essentially, when you claim a bonus that has wagering requirements, you need to wager the bonus money and receive a specific amount of times to be able to request a withdrawal of your bonus money.

Banking FAQ

Do online casinos accept deposits via credit cards?

Yes, many online casinos let you make deposits using your credit card. Credit cards fall into the category of the most popular online casino deposit options.  

Do online casinos support my local currency?

With the vast majority of online casinos supporting a wide range of fiat currencies, chances are your local currency is also supported. If your chosen online casino does not accept payments in your local currency, make sure you look into currency exchange rates and associated fees before you start playing.

How do e-wallets work and are they safe?

In the simplest terms, e-wallets are virtual electronic cards you can use to make online casino deposits and withdrawals. Since e-wallets act as an intermediary between your banking account and your chosen online casino, no need to question the safety of e-wallet transactions.

Do online casinos accept Bitcoin transactions?

Yes, many licensed, regulated, and reputable online casino venues let you make deposits and withdrawals via Bitcoin. Crypto payment services are generally processed faster and carry lower commission fees.

Do commission fees apply when I make transactions via bank transfer?

Yes, in most cases transactions via bank transfer incur commission fees and these are generally between 1.5% and 3.5% of the deposited or withdrawn amount. You may also come across online casinos that process these transactions free of charge.

Can I use the same payment service for deposits and withdrawals?

This depends on your preferred payment service. In most cases, you can use your credit card for both deposits and withdrawals. The same goes for e-wallets. However, you will not be able to make withdrawals via prepaid cards. Either way, you should always check your casino’s banking department to see which deposit and withdrawal options are supported.

How long does it take for casinos to process withdrawal requests?

Withdrawal pending times differ between different withdrawal options. In most cases, casinos process withdrawals via credit cards within seven working days. Withdrawals via e-wallets are generally processed within five working days, while crypto withdrawals are instantaneous.

Regulation FAQ

Why it is recommended to play at licensed, regulated online casinos?

Licensed, regulated online casinos are always recommended as only these iGaming sites operate according to rigorous iGaming laws and regulations. These casinos also work with local banking institutions, their games are RNG tested, and their banking departments work as they should.

How do online gambling regulators work?

Online gambling regulators are agencies active in different regions and their main responsibility is to oversee and monitor iGaming sites and operations in their areas. Online gambling regulators are also responsible for protecting online casino players in various ways.

Are casino games featured at online gambling venues fair?

Yes, if you choose any of the recommended online casinos on this page, you can rest assured that all of the games offered are fair. Casinos featured on the site guarantee fair gaming sessions at all times.

Safety FAQ

Should I verify my new online casino account?

Yes, you should always verify your online casino account even if your chosen online casino does not require this. However, at most casinos, you must verify your account to be able to enjoy all the different iGaming services and products.

What can I do in case of forgetting my password or username?

If you forget your password or username, you need to get in touch with the casino’s customer care department using any of the supported contact options. Customer care representatives will help you with resetting your password once you prove you are the account holder.

How can I be sure that online casinos protect my funds?

Modern online casinos employ the most advanced security measures to protect your funds. If you play at a licensed, regulated casino, no need to worry about the safety of your funds. However, you should not treat your online casino account as your banking account, so request a withdrawal of your winnings often.

Which security measures are employed by casinos to safeguard my personal details?

Modern casino sites employ SSL encryption technologies to protect your personal details. The same technology is employed by financial institutions. In addition, online casino sites employ firewalls and keep their data servers in secure locations to add extra layers of security.

Do online casinos compromise my personal information?

No, licensed and regulated online casinos do not compromise your personal in any way. Casinos with an impeccable reputation will never do anything that would jeopardize their reputation in the iGaming community.

Software FAQ

Do online casinos use safe software? 

Yes, online casinos rely on safe and approved software, alongside operating according to strict international data privacy and protection protocols. All in all, licensed online casinos have done everything to make sure your funds and personal info are safe at all times.

Can I gamble online if I do not download any software?

Yes, you can gamble online without installing any software since most casinos are instant-play gaming platforms. Gaming on the go on your mobile device is also possible in an instant-play mode.

Can I enjoy online gambling sessions on the go?

Yes, the vast majority of modern mobile casinos are compatible with iOS and Android devices which means you can gamble on the move. Some mobile casinos offer dedicated iOS and Android casino apps while others offer instant-play mobile gaming sessions.

Is online casino software compatible with Apple devices?

Yes, whichever online casino software you download to your iPad or iPhone device, you can rest assured it will work smoothly just like every modern casino software works on a wide range of Android devices.

Gambling Terms

Online gambling will always be an extremely entertaining topic and the inside lingo and jargon used are equally interesting. Thanks to our online gambling glossary, you get to familiarize yourself with the most used terms so you can speak like all other seasoned casino players.

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